Take your cover
up a gear

Initially, I emailed in with a question, received a prompt reply with an unexpected answer, I replied again to query it and was subsequently ignored. A few days later I picked up the phone and got through to a different customer service agent and I asked the same question. This time I got a different (but better!) answer than the first time which the agent followed up with on my first email chain so I had it in writing. He also answered a few other questions I had promptly and clearly. A much improved experience - he was great. He gave me enough confidence to purchase. Thank you Jamie! So far I can only review the purchase process/customer service because I've had the insurance less than a week. I haven't had cause to make a claim, so my review does not reflect on that part of the business.

Great value policy via Cyclescheme and good response from Twitter when I had a query. Online form was easy to complete too. Yet to make a claim, so can’t comment on that.